CVS and the battle Between Insurance and Patients

I've been a Pharmacy Technician at CVS for the past year, and I've come to a sad realization... Patients hate pharmacies. No, it's not because of the light lines or the fluorescent lights but because of the copay. More often than not, patients get rejected for their newly caused scripts, which leads to issues between us, the employees, and the customers, even though we don't have any control over what the insurance can cover. I asked a patient and my father, Mohamed, what he thought could be done about the subject. "I think that before the script is called in, the doctors should talk with the insurance so the patients don't have to find out about it last minute". He raises an interesting idea on how to cut out a possible issue between customers and pharmacies. According to NPR patients:"in the past year, they or a household member were told their health insurance plan would not cover a drug prescribed by their doctor." This shows how frustrating it can be. Hopefully, the future holds a solution to the issue of American prescription insurance.

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